A Newham resident who lives in Brimstone house has been working with the campaign and has this to say about her living situation:
I am a 20 year old woman with a young baby. I grew up in Newham and am now a registered carer for my older brother who has a disability and cannot live independently. We both lived with my mum who is in full time work. I shared a bedroom with my brother. When I got pregnant the arrangement was still manageable but once my baby was born it was not possible to share the bedroom anymore. I had to move out.
I approached Newham council and explained the situation. No one will believe what happened next, but it is true. They offered to send a mediator to speak to my brother and my mother to negotiate me and my baby saying in the same bedroom as him. My brother’s disability means that he would not be able to cope with being woken several times in the night. It was embarrassing that the council worker thought it appropriate to offer this. My mother clearly turned this down but they didn’t take no for an answer and sent someone round to the house to talk to my brother. It felt like they didn’t care about or try to understand our situation.
So they placed me and my baby in a hotel room as an emergency. I continued to care for my brother and, apart from my period of maternity leave, planned to resume my studies and my work. Then Newham offered me a place in Tilbury. I said no because I could not fulfil my caring duties with that distance to travel and a young baby.
I am probably lucky the council didn’t accuse me of intentional homelessness and discharge duty to house me, like they do to so many people. Just before the March 2020 lockdown they gave me and my baby a room in Brimstone House, Victoria Street in Stratford, at least I am in Newham. But it is now nearly ten months. It seems like I have the smallest room in the block, my television obscures the window, it is no place for a child. I can’t afford the private rents, when I bid I am lucky to come 500th in line, and the council waiting list is a joke with about 24,000 people in the queue before me.
How can there be a Labour Mayor Rokhsana Fiaz who promised so much three years ago and yet nothing seems to have changed (https://www.rokhsana.org/about/pledges/). It is shocking to think that over 400 two- and three-bedroom flats lie empty on the Carpenters Estate in Stratford, yet families with babies and young children are left to grow up in terrible housing situations just a short walk away from the empty blocks
Refurbish and repopulate all of the council flats on the Carpenters Estate NOW! There are over 200 families in Brimstone House. Let’s get together and organise to challenge this housing situation. Together we are stronger. There’s no time to lose.
A mother and two children living in Brimstone House, 10 Victoria Street, Stratford E15, has taken the brave step of speaking out about the unbearable conditions they are forced to live in. Focus E15 campaign stands with her and all those facing these issues.
Brimstone House is no place for children to grow up in, yet hundreds of families with children are languishing there in overcrowded rooms, labelled temporary accommodation, for years. Less than a mile down the road, four hundred council homes lie empty on the Carpenters Estate, and all around luxury apartments continue to be built.
In October 2020, when Rukaya asked about the difficulty with the space and the bed provision as the baby is too big for the cot, she was told her three-year-old could sleep on the sofa. When she challenged this, the options included getting her a bigger, better sofa and/or putting some of their belongings into storage….
This is a shocking story, but not an isolated one.
Newham’s Labour Mayor Rokhsana Fiaz said recently, ‘The scale of the challenge has never been greater. But together with my cabinet, which I’m proud is one of the most diverse in the country, I am leading a hugely ambitious programme that sets out how we will improve residents’ lives now and well beyond the pandemic.’
Rokhsana Fiaz and her council have set out their housing policy. She said ‘We’ll continue prioritising housing delivery as we scale up our plans and meet promised targets. The housing strategy is another crucial milestone in our efforts to drive forward through all the instruments of the Council to deliver for local residents.’
In the tradition of Sylvia Pankhurst and the working class struggles of the east end of London and the East London Federation of Suffragettes, we say Deeds Not Words…
This is an emergency, for Rukaya, her children and all of those in Brimstone House.
Even more urgent in a pandemic and lockdown conditions, in Newham which has the biggest percentage of children living in poverty of any borough in London, 25% of residents living in overcrowded housing, and in the first few months of the pandemic suffered the highest death rate in London from Covid19.
Rukaya and her two children need Newham Council to deliver on housing now, a proper solution – decent long-term housing with space for children to grow and develop and for Rukaya to take her life off hold and continue to study, to work and to be active in her community.
Together we are stronger!
Solidarity with all those fighting for housing justice!
There is no excuse while there are empty homes.
Resources for the people and not for the property developers!
Another shocking example of Newham’s poor quality housing in the London borough with the highest number of children living in poverty.
A mother Jennifer and her two children, five months old and eight years old, narrowly missed injury when their ceiling fell in on 29 October 2020.
With no space for a cot, nowhere to sit other than the bed, this room that is called a flat, has been ‘home’ to this family for almost five years, initially having been told that they would be staying there for only four months. It is affecting the health and development of the children and taking its toll on the physical and mental health of their mother.
The council had been told about the damp and humidity in the room and the health visitor had written letters. Most importantly on 1 October 2020, one month ago, the council housing review concluded that this place was NOT SUITABLE for the family and they needed rehousing. Then the ceiling fell in.
After the ceiling fell in, the mother was contacted and told by officials that the flat was safe to return to the next day, but the ceiling is still in a bad state of disrepair and no building inspection had taken place. Only by pressure has the family been placed in emergency accommodation in a hotel for a week. They have had a week with no cooking facilities, no laundry facilities, let alone space for other usual child activities. That week will be up on Friday 6 November 2020.
Newham has the highest number of children living in poverty of all London boroughs according to The End Child Poverty Coalition figures released in mid-October. The cost of housing (and therefore the related lack of council housing) has been identified as being the driver of child poverty in London. Newham, like every borough, has hundreds and hundreds of empty homes while 25% of people in Newham are in overcrowded living situations. In Stratford, shockingly, over 400 council homes still lie empty on the Carpenters Estate.
Labour Mayor of Newham Rokhsana Fiaz recently announced the council’s Covid19 Recovery and Reorientation Strategy.
In Rokhsana Fiaz’s words, they are concentrating on ‘neighbourhood’, pursuing social justice, and the council wants to create an inclusive economy where everyone benefits and the issues of poverty and inequality are addressed. Rokhsana Fiaz says that the measures of success will be Health, Happiness and Wellbeing.
We say to Newham Labour Council….
Jennifer and her children must NOT go back to that one room with a broken and dangerous ceiling– they must be REHOUSED locally, safely and decently by the end of this week for the health, happiness and wellbeing of this family.Rehouse Jenifer and her children now!
Imagine a local government tasked with the housing of vulnerable and homeless people but who has either rejected or systematically failed to provide adequate housing and assistance. Imagine a redress system that on the surface claims to have the best interests of the people at heart, but instead punishes them for daring to challenge poor policy decisions and labels the brave few as intentionally homeless. Now imagine a council that responds to a legal complaint one year late with many inaccuracies in their written reply. Welcome to Newham in Britain in 2020.
It was also in the middle of heatwave in 2019, when I chose to take up the offer from Focus E15 and the Public Interest Law Centre to raise a legal complaint against Newham Council. In the sweltering July heat myself and another 18 residents chose to outline our discontent with the living conditions of Brimstone House now, 10 Victoria Street, and listed demands for a change in Newham’s housing policy in general.
Myself and so many residents felt with the weight of the law now behind us and the public interest surrounding housing conditions, especially for society’s most vulnerable in light of the tragedy at Grenfell, Newham Council would at least make moves to be seen to be doing something to address such injustice. Yet I cannot say entirely that it comes as a surprise to me that they have only chosen to respond to the legal complaint almost a year late and with no signs of change on the horizon.
Our challenge highlighted the damp and mouldy conditions that many residents of Brimstone were living through. Their response was to send council elected environmental officers who to no one’s surprise declared the block was fit for human habitation, and that, in their eyes, concluded the matter.
We highlighted the insufficient provision of laundry facilities within the block. The Council’s response? To claim there was no space for more machines and that it was out of their hands as the service was contracted out to a third party. This is despite the addition of at least 10 more properties to the block and a fire that took place in the laundry room in January this year. If that alone was not enough to bring the service back into the Council’s hands I fail to see what would be.
A long running theme within Brimstone House was the anti-social and prison like environment the Council has actively fostered via the presence of a security detail, numerous CCTV cameras and the imposition of curfews. To counter this residents have long requested that the only unused space left in the block, the conservatory, be opened up for communal gatherings and socialising with neighbours. The Council has claimed in their response to the legal complaint, that it has been available for use since September 2019 and has held an 8-week English language course. Residents have pointed out that they have never been notified that the conservatory space was ever open to them and the course only ran for 4 weeks in January 2020.
Focus E15 campaign is not blind to the challenges that a decades worth of cuts and a government wholly opposed to the idea of a welfare state faces. We acknowledge that Newham faces its own unique set of challenges being a Borough with the highest proportion residents in temporary and emergency accommodation. Yet you cannot deny the fact for 63 years Newham has been a Labour run council. What challenges or even alternative to unpopular government policies did our councillors bring to the table to elevate the standing of their residents? I am essentially saying the situation Newham finds itself in right now is not the fault of external, emotionless government policies.
2018 promised to be a year of hope and change for its residents with the inception of Rokshana Fiaz as new mayor. We were promised ‘more transparency, accountability and [greater involvement from] residents in decision making’. With genuinely affordable housing and the ‘safety of our young people’ being the priority. Yet in 2020 Focus E15 is still receiving reports of unfair evictions, cramped and inadequate housing conditions, dismissive and threatening council officers and the adverse impact these conditions are having on the children of residents living through this nightmare.
Below are a two more testimonials from the residents of Brimstone house hostel who expect to see changes to their living situation.The living conditions in Brimstone House are difficult and the cause of physical illness and emotional distress. We have protected the identities as per their request.
Mother of two, referred to as R
This mother has been living in a small room in Brimstone House since September 2019. R was told she would be there 56 days maximum when she moved in but she is still there with no news, no contact from the council and no idea how long this nightmare situation will go on for. Her children are three years old and ten months old. She has had no contact with a housing officer since the day they moved in. It is hard to look for work and arrange childcare when the staff at the hostel question everyone who come in and out of the building. Her room is small, the heat is intense and due to difficulty with the washing machines she has been hand washing all their clothes but told she couldn’t hang them outside to dry.
Mother of two referred to as H
This mother has been in Brimstone House since November 2018. She has a seven year old and a 14 month old. She has no housing officer and has not been allowed to bid for council housing. Like many other residents in the building, H has confirmed that the conservatory is closed-another place that young children could have for recreation and play if the council kept to their word. John Gray, deputy Mayor and head of housing in Newham, promised to open the conservatory for children to use in Summer 2018. H has been coming to the street stall and has told us that: “it is not acceptable how we have to live, we can not take this anymore!” During the heatwave the safety windows could only open a tiny bit making it impossible to sleep at night. Now her kitchen light has gone, the council haven’t responded to her contact about this essential repair and she has bought a little lamp to have light in the evening so she can cook food for her family.
Many of our campaigners and followers will know Marsha, who caused a justifiable stir at the height of lockdown during an international day of action – May Day – highlighting the unreasonable aspects of the housing crisis. With a banner hung from her balcony in Brimstone House, pointing out the injustice of isolating with children in a tiny room while 400 homes on Carpenters Estate, ten minutes’ walk away lie empty, Marsha highlighted the dreadful reality of being forced to isolate in hostel accommodation. Where is the urgency from the council to solve these issues? Three months on from the May Day protest and Marsha is still languishing with her child in Brimstone House.
As more and more articles appear that make the link between COVID19 deaths and overcrowding, and diverse communities – you would think that Newham Labour Council and Mayor Rokhsana Fiaz would be rushing to solve some people’s situation as fast as possible. However, there are still over 400 council homes still lying empty on the Carpenters Estate in Stratford, Newham, London E15. Now into the fourteenth year of being empty, and with a timeline for doing something about them that extends beyond this Mayor’s tenure, it is becoming clear that the value of the land is more important than housing the people.
To top up the roller-coaster ride the mayor and the council have put residents at Brimstone House through, along will 28,000 people on the housing waiting list the council’s legal team has rejected campaigners from speaking as a deputation at a online council meeting stating that that this is because there is an ongoing legal complaint between Focus E15 campaign, Public Interest Law Center and the council. When you look on the council’s website the slogan ‘people at the heart of everything we do’ is plastered everywhere. Yet it seems when people power takes action the furious foot of autocracy is there to kick us to curb. Help us publicise the raging injustice of the council’s response to our legal complaint, the many stories behind the brave people fighting for housing justice and take action to make a change and demand that the Labour Council in Newham starts by refurbishing and repopulating the Carpenters Estate now. No more lengthy processes involving exhibitions and form filling. The answer is yes – those towers should be full of people now. A local forum even came up with their own plan for the estate but it was rejected by the council. Why?
Whilst the council gloss over the legal complaint submitted over a year ago by Public Interest Law Center, we say that the fight for decent living conditions for all those stuck at Brimstone House must go on. The more we stand together, the stronger we are. Together we can challenge Newham Council and demand immediate decent housing and reopening of Carpenters Estate for the people of Newham.
At the end of June and after lockdown restrictions eased, Focus E15 campaign went back out on the streets. At the weekly street stall we have met many people struggling with overcrowding living and poor quality housing – made much harder to sort out due to the pandemic and the closure of services. This stress has been compounded by the knowledge that Newham, a very diverse borough where over 70% of residents are Black, Asian and people of colour, is the borough with the second highest death rate in England from COVID19 . Many campaigners have been making the connection between poor housing, poor health and increased risk of illness.
The residents of Brimstone House are organising. Fed up of isolating with children in box rooms, with windows that don’t open in the sweltering heat wave and no answers from the council about what their housing future is, they are planning to take action. In addition to this one hostel block there are also thousands of other people in Newham struggling with housing in a borough where over 25% of people live in overcrowded situations. Try and explain to them why over 400 homes lie empty on the Carpenters Estate and have done for years and years and years.
We know that if we organise together we are stronger and we have a voice.
In order to illustrate this please take a look at Mary’s story below. She has been trying for over a decade to sort out her living conditions, one of thousands of people who feel abandoned by Newham and for whom, having a new Mayor, Rokhsana Fiaz, for the last two years, has changed nothing.
Mary and her 21 year-old son and 18 year-old daughter are living in a two bedroom council home. For over ten years, Mary has been trying to ensure that there is enough space for the children growing up who need separate bedrooms as stated in all guidance and legislation on sex of children and overcrowding. She has been on the housing waiting list for over 12 years, it is in fact longer but the council lost her original application. She bids regularly, and she is on a council and private swap register.
Mary has been to see her local MP Lyn Brown, has been to see her councillor, has even been to Mayor Rokhsana Fiaz’s surgery. Everyone listens but does nothing. She has told these elected representatives very personal details of her family’s history that explain the urgency of her situation. But still no action, no replies, no follow up.
During lockdown in the pandemic, this stressful situation has been magnified and relationships have become very strained. Mary, who sleeps in the living room anyway and hasn’t had a proper bed for years, is now also working from home. Her son also returned from university due to lockdown and has been trying to study from home. Mary explained that the physical and mental health strains are ‘exacerbated by the lack of space for everyone’.
Thank you Mary for getting involved with Focus E15 campaign and sharing your story. The more we stand together, the stronger we are. Newham Labour Council must act to alleviate the housing injustice in the borough.
The East London Federation of Suffragettes were active 100 years ago in east London, but they remain totally relevant today. We echo their sentiments when we say that we need Deeds Not Words when we encounter the brick wall that Mary and others have come up against when dealing with the council. https://www.eastlondonsuffragettes.com/
Join us on the street outside Wilko’s every Saturday on the Broadway from 12-2pm and help educate, organise and mobilise for our right to long term housing that is safe and secure.
Following the Chain of Power demonstration from Brimstone House hotel to Carpenters Estate on 27 June 2020, more people have come forward to tell their story and speak out. Alone our voices are often lost, but together we are stronger, louder and we are heard.
Below is an example of someone who wants to remain anonymous but who knows that her story is not an isolated one.
A woman and her young child have been in Brimstone House hostel for over a year. She was placed there by Newham council as she was homeless. Very little support from her caseworker despite repeated attempts by her to get in touch. She kept bidding for secure housing with no success. A new caseworker was suddenly assigned, who was aggressive and demeaning, saying that she had not done enough to find accommodation in the private-rented sector. Threatening conversations: if you refuse what the council deems to be a suitable offer, this can result in being labelled intentionally homeless, no more help for housing and possible referral to social services. This led to great feelings of anxiety as it is also implied that if not enough evidence of searching for accommodation, then the council may give up its duty to house her and her child.
Legal advice was taken, it is illegal to threaten the end of housing duty on basis that the search for private accommodation is inadequate. During this time however this woman had many feelings of insecurity at the thought of being sent out of London, away from support networks, family and friends. Feelings of being undermined as a parent. Huge negative mental health implications. Effect on physical health.
This is just one example of the 1000s and 1000s of others and THIS HAS TO STOP.
Focus E15 campaign says to Newham Labour Council:
Stop the harassment!House people decently!No more excuses, no more time wasting – open up the empty council homes on the Carpenters Estate now!
‘If anything happens to me, it’s on Newham (council). I’ve told you my situation!’
A mother of two young children with a third on the way, shook the walls of Stratford Town Hall last Monday evening as she addressed the full Cabinet meeting of Newham Council and outlined her increasingly dangerous and unmanageable housing situation. She is due to give birth in little over a month.
Newham council left this expectant mother and her children stranded and isolated when they forced the family to move from temporary accommodation in Newham in Brimstone House to Southend on Sea by threatening her with ‘intentional homelessness’ if she did not accept an offer of accommodation out of London. She states:
‘’I cannot describe this as a choice, as a mother cannot choose to make their children ‘intentionally homeless’. So I was forced to accept this offer and have been in Southend-on-Sea since July 2018.”
She further explains that:
“The flat I am in is on the second floor and the building has no lift. I have to climb 30 stairs with my two young children, as well as my shopping and with my double buggy, in an advanced stage of pregnancy. I regularly injure myself because of this, and I fear that something worse could happen. I feel scared to leave my children in my flat (when I leave to go get my shopping & buggy from downstairs) as they are very young. This will become even more difficult after the birth of my 3rd child.
I have absolutely no support networks in Southend-on-Sea, and when I go into labour I worry that I have nobody who can stay at home with my young children. All my support networks are in Newham where I lived for 6 years.’’
After trying to contact Newham Council and getting little response, she reached out to Focus E15 Campaign as an ex-resident of Brimstone House and joined forces with current Brimstone House residents who have just submitted a legal complaint to Newham Council about the awful living conditions in the hostel.
However, a worrying development is that following her speech at the cabinet meeting, she was contacted by a housing officer in Newham the next day, and told that ‘she would have to be moved even further than Southend to find affordable housing’. This is threatening and abhorrent.
We call on the Mayor and the Council to immediately move this mother and her children back to Newham. She is asking for her right to be housed in her community for the long term benefit of her children. A pregnant mother should not be left to give birth alone or be cast out. She needs to be back in her community so that she can get the support she needs at this vulnerable time in her life just before she goes into labour. The issues of class, race and gender are present in this case and Newham have left her in a very precarious situation far away from all those she knows and trusts.
Focus E15 Campaign says:
Newham council bring this mother and her children back home to Newham!
Stop making women and children isolated, depressed and afraid.
Keep our communities together!
Social housing, not social cleansing!
Join us on the street stall this Saturday from 12-2pm outside Wilko’s on the Broadway in Stratford, London E15.
Brimstone house residents in Newham are getting organised. They have had enough of living in ‘long term temporary’ accommodation. 19 residents agreed to be interviewed by the Public Interest Law centre who then submitted a legal complaint to the council with support from Focus E15 campaign. Listen to one amazing resident Egwolo on this report about conditions at the hostel by BBC local news.
Join us to discuss all the latest development with the complaint, now issued to every councillor in Newham at the next campaign meeting on Saturday 3 August from 2.30pm-4.30pm at Sylvia’s Corner, 97 Aldworth Rd, E15 4DN.
Residents of Brimstone House formed a powerful woman led deputation to the Mayor Rokhsana Fiaz and the full Labour council meeting at Stratford Town Hall on Monday 15 July. The deputation spoke about their submission of a legal complaint, compiled with the Public Interest Law Centre supported by Focus E15 campaign, regarding the appalling conditions of the temporary and emergency accommodation in the Newham Council-owned building in Victoria Street, Brimstone House.
One Focus E15 campaigner Hannah described what happened during the deputation: “the powerful and eloquent words of mothers, pregnant women and teenagers sent shivers down the spine of even the most hardened. This is no way to treat people, lives of adults and children are being destroyed physically and mentally by the stress of living in temporary accommodation”. One resident from Brimstone House Marsha explained “we live in constant worry about when we are going to be rehoused or even where we are going to live. As you know many of us have been threatened and labelled intentionally homeless because we refused to be ripped away from our community and our families’. Another resident, Egwolo said ‘The homes standing empty on the Carpenters Estate are a testament to the legacy that you will leave behind Madame Mayor, one that will not paint you in a good light should nothing be done or they are demolished.’
Over fifty women supporting the London Black Women’s Project protesting at the vital cuts in services to women in the borough were also present at the council meeting. Everyone stood united, supporting one another as the issues of council cuts to services and housing are linked. The frustration at the lack of action ended with a walk out from the council chamber and chants of “Deeds Not Words” rang out throughout the building. A lively demonstration took place outside in the streets afterwards, the traffic was briefly stopped with banners, placards and more chanting.
Legal Complaint is served
The compliant from Brimstone House residents has been sent to every member of Newham Council. It calls for immediate action to remedy unsuitable housing conditions and to stop the seemingly limitless time that people languish in inappropriate accommodation, many with young children. Residents of Brimstone House are told they will stay for 3-6 months, however the average length of stay is 1.5 years.
The legal complaint is comprised of in-depth witness statements from 19 residents, an architectural report on the suitability of the building and recommendations from residents and Focus E15 Housing Campaign on progressive housing policies in the borough. This complaint also makes public findings from recent Freedom of Information Request to Newham Council on key housing facts such as the average waiting time to access a 4 bedroom property being 9 years and 11 months and that only 164 social houses had been built in the two years preceding the Freedom of Information Request (April 2018).
The legal complaint also notes the fact that the majority of the complainants living in temporary accommodation are from BAME backgrounds and demands equality for all. The complaint calls on the Newham Council to open up the 400+ boarded up homes on Carpenters Estate and to consider setting a protest budget in order to highlight the housing emergency that is still unfolding. Residents will be meeting with the Mayor to discuss their concerns in the next few weeks.
Quotes from the complaint, residents speak out:
“Living in Brimstone Hostel feels like a prison because we cannot go out or leave for too long, even for holidays. I do not feel free as the office monitors when we enter or leave Brimstone House.’’
“There is not enough space for all of us, not even for a cot for my three-week old daughter. Instead I have to fold a travel cot every night….my health visitor says it is not appropriate.”
“There is not enough room in the flat to manoeuvre my son’s wheelchair.’’
“The hygiene situation in Brimstone House is really bad… I am very concerned about my daughter’s health of living there. The flat is really run down, shabby and infested with mice.”
For more information, interviews or access to the legal complaint document, please contact: firstname.lastname@example.org
Join us on our street stall outside Wilko’s on the Broadway every Saturday from 12-2pm. Together we are stronger!
Three years ago, a homeless mother and her twin children, were placed by Newham Council in a privately rented house in East Ham. In August 2018, the owner sold the house and Racheal and her twins were told they would have to move out. Anxiously, they sought advice from East Ham housing office. What were they to do now?
Advice was not forthcoming despite the fact that the twins attend a local school in Stratford and Racheal is working in Newham. Racheal says has heard about people being shipped out of the borough for rehousing. She is scared that this will happen to her. The stress of losing everything, her home, her job, the children’s schools and all her friends and connections has been making her ill.
In September last year Racheal received the official notice to quit and she has subsequently been sent a court eviction notice for Monday 18 February 2019.
Racheal went with this information to Bridge House homelessness unit to seek advice, but without an appointment they wouldn’t even let her in the building to ask any questions to assess her options. She has no case worker. The only thing that Rachel was told is that she needs to pack up her stuff, put it all into storage (at her own expense) and on Monday 18 February she should present herself to Bridge House homelessness unit, as she and her children will indeed be homeless.
Leaving housing decision like this to the very last minute causes a huge amount of stress. It was the council that housed this family in the private rented sector and if this home is no longer available, it would seem logical that the council must rehouse this family as soon as possible and before 18 February. But, under the Localism Act, the council discharges its duty when placing people in the private rented sector. This means they won’t help when such a placement goes wrong. A new homelessness application must be submitted.
However under the Homelessness Prevention Act the council should intervene. It is the humane thing to do! We must also stress that every local option for housing must be investigated before the family face social cleansing and potential destitution outside of London.
Racheal has found support for her case and she has not given up!She has an appointment at Bridge house for Friday 15 February.
We demand that Newham Council, Mayor Rokhsana Fiaz and cabinet member for housing John Gray, act swiftly to remedy this situation and house Racheal and her children in Newham with their support networks, family and community, school and job.